Quick Start Guide for Echodyne's Flagship Radar

This Quick Start Guide serves as an essential resource for users encountering Echodyne's flagship radar for the first time. Crafted with clarity and precision, the guide is designed to facilitate a seamless initial setup, orientation, and configuration of the radar system.

It provides step-by-step instructions that lead users through the unpacking process, hardware installation, and basic orientation of the radar unit. Moreover, it includes easy-to-follow configuration settings that help to optimize performance based on user-specific requirements. Visual aids, such as diagrams and screenshots, complement the written instructions, ensuring that users can quickly grasp key concepts and procedures.

In this guide, we prioritized user-friendliness, empowering users to leverage the full potential of the radar system with confidence and ease.

API Documentation for Google

As an API Technical Writer for Google’s Extended Workforce, I partnered with various Google Developer Teams to produce and oversee the migration of structured API documentation.

My role involved collaborating on significant projects such as the DarwiNN SDK Migration, which focused on enhancing SDK usability for developers, as well as the G-Deal Migration for MATI Products, where I aimed to optimize API access and functionality.

Additionally, I contributed to the MATI-SRT project, concentrating on off-Google integrations and on-call migrations, ensuring that all documentation remained comprehensive and developer-friendly. For samples of the structured documentation I created, please visit the Google Developer Site.

F-16 Pre-Flight/Post-Flight Inspection Card for Lockheed Martin

This writing sample exemplifies my work in creating F-16 Inspection and Maintenance Work Cards, utilizing structured documentation tools, specifically Arbortext XML, to meet the stringent requirements of industry-standard MIL-STD manuals and military specifications. My role involved developing comprehensive technical manuals, block and wiring diagrams, and data flow charts aimed at troubleshooting and repairing aircraft malfunctions.

As part of my commitment to quality, I ensured that all documentation related to flight line maintenance, including pre-flight, post-flight, and thru-flight inspections, was meticulously completed and validated for accuracy before delivery to the customer. Collaborating closely with software and Document Type Definition (DTD) analysts, I contributed to the development and implementation of appropriate formatting for the Inspection and Maintenance work cards, ensuring clarity and consistency.

Additionally, I played a key role in training personnel across other Lockheed Martin programs on the standards and practices for implementing proper formatting in these critical documents. This sample reflects my dedication to producing high-quality, structured documentation that supports effective maintenance operations and enhances aircraft reliability.

Ford Revolution UX Redesign Project for Razorfish

As a UX Writer on the Razorfish Ford Revolution project, I contributed to enhancing Ford's SYNC infotainment system support content across their existing support site, which included maintenance and owner services. Our goal was to improve the user experience by addressing customer pain points related to the three versions of the SYNC system.

I collaborated with our team to audit existing content, identify new topics, and develop a user-friendly taxonomy. A key aspect of my role involved visiting Ford Motor Company with fellow writers, where we engaged in user testing by navigating the SYNC system directly in vehicles, allowing us to pinpoint real user challenges.

Through these efforts, we created a more user-friendly support site with twice as many support topics, resulting in improved site traffic and higher customer helpfulness ratings, ultimately enhancing the overall customer experience with Ford's SYNC system.

Job Aid for Entergy's Grid Modernization Project

This writing sample highlights a Job Aid that was created as part of Entergy's Grid Modernization project, specifically designed to provide clear guidance for an interim workaround procedure. In this endeavor, I collaborated with cross-functional teams, including system engineers, product managers, stakeholders, and UX designers, to develop over 20 role-specific user journeys and more than 200 tailored learning solutions.

Understanding the diverse user base was paramount, as the primary audience included Entergy employees ranging from seasoned technicians to administrative staff, some of whom had long tenures with the company. This background informed the design and content of the Job Aid to ensure it was accessible and effective for all users.

Sample Website Presentation Spec for Digitas Branding Agency

As a Presentation Specification Writer at Digitas, I developed comprehensive documents outlining how a site should appear to users in a fast-paced digital branding environment with tight deadlines. These Presentation Specs incorporated all production elements, including graphics, text styles, pixel width templates, final page comps, design layouts, constraints, display conditions and states, and accessibility requirements. In this role, I collaborated closely with project managers, designers, and developers within an agile framework to ensure that all design and technical specifications aligned with project goals. My work facilitated clear communication among clients, developers, and quality assurance teams, ensuring that all design and legal requirements were met, ultimately contributing to a seamless user experience.

Note: All client specific details have been removed for confidentiality.